Informativa sulle spedizioni

1. Shipment Processing Time

All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Below are our estimated delivery timelines and costs:

Standard Shipping (Domestic): [3-5] business days | [$4.99 / Free over $50]
Express Shipping (Domestic): [1-2] business days | [$12.99]
International Shipping: [7-14] business days | [$19.99]

Please note that delivery delays can occasionally occur due to courier issues or customs clearance.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24 hours.

4. Customs, Duties, and Taxes

Heliberry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, duties, etc.).

5. Damages and Lost Packages

Heliberry is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim, and notify our support team at [support@heliberry.com] to keep us informed.

6. Incorrect Shipping Information

We are not responsible for orders that cannot be delivered due to incorrect or incomplete shipping addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the reshipping fees.